Our Polices

Need help? Contact us today!

Shipping & Delivery

Each order is proceed within 24 hours. As soon as you place your order you will receive a confirmation email from us.

Orders are shipped after we receive a cleared payment within 3-5 days after your order is placed.

We ship via Dhl, Fedex, Ups, delivery time to USA and Canada is 3 working days, 2 days for Europe and 5 days for Australia and New Zealand.

Please make sure to leave your phone number in the receipt for quicker communication.

All packages are delivered door to door and signature is required upon delivery.

Please make sure to provide your full shipping adress, unfortunately we are not able to ship to PO Box adress.

 

Payments

We accept all major credit and debit cards via VISA/Mastercard verified RLSS Secured payment system

We offer a 10% discount off your purchase if you proceed your order with direct credit or debit card payment

To apply a 10% discount please enter ''SPRİNG'' coupon code at the checkout. 

To proceed to direct checkout with you credit or debit card please choose 'Payu' payment method at the checkout

We also accept direct Bank Transfers as a method of payment. In this case your package will be dispatched as soon as we receive your cleared payment which takes up for 5 business days to proceed.

 

Returns

Our mission is to make sure that you are completely happy with our products and that you have smooth and easy shoppng experience with us.

We do not offer returns for kilim rugs but in case the rug didnt work for you it can be changed for another rug of your choice.

We accept returns for kilim pillow covers, all shipping costs belong to buyer.

To apply for return please contact us by email for futher details and information.

Make sure to contact us within a week after delivery. An item shall be returned in its original packaging and unused.

We return the pi̇llow cover pri̇ce except shipping fees or you can also have a credit in our shop instead.

If you have any questions please feel free to contact us at [email protected] we will be happy to assist.

We offer special prices for interior designers and for bulk orders. Please contact us for further details.